I am super excited to share Manychat Features Update with you. Without wasting your time, here I have listed all the features Mikes Yan, Co-Founder of Manychat has announced from the yearly virtual summit this year from Manychat Conversations 2020 stage on 6th Oct 2020.
Don’t forget stay till the end and I’m gonna share the surprise gift with you to take your chat marketing to next level.
But before that I would like to highlight the keynote from the conversations 2020.
Chat Marketing is Just Getting StartedMike Yan, Co-Founder Manychat
Let’s dive into the hotly anticipated product features you’ve been waiting for:
1.) Conversation Starters
Do you know the first time users when start chattting with the businesses using messenger. They land on screen with “Get Started” button. People don’t know what “Get Started” means, so Manychat changed that feature to “Conversation Starters”: introductory statements used to initiate a conversation with a customer.
These statements can be anything from FAQs your bots continually answer to an inviting greeting. Conversation Starters are easy to use, too. Go to Settings > messenger > conversation starters > type in your questions, connect them to existing flows or build a new flow, and you’re done!
2.) Undo / Redo
The most awaited and requested feature by manychat community on feedback.manychat.com i.e. the ability to undo and redo things. In the list of manychat features update it’s possible. So now For example, if you accidentally delete your flow Don’t Panic, you can now undo that action. Fix the oops moments in your building!
3.) Folder for Custom Fields
This new folder feature allows you to organize your custom fields ( user fields only ) in a similar way to your flows, keeping everything neat and orderly.
You can organize your user fields in a folder on a basis of campaigns, clients and so on.. no more search and manual work. Manychat keep the things stupid simple, isn’t it?
4.) Hide Accounts
Are you one of the Chat Marketing Agency or Do you have a lot of pages connected on manychat? No worries! Just go to My Profile in your ManyChat dashboard and click the eye to hide that account from your sidebar, and now you can have a list of only those pages you are working on. You can unhide at any time.
5.) Pinned Accounts
Having multiple important pages but working on some specific pages, now you can pin that pages to avoid scrolling. You can pin to the top for easy access just go to My Profile and click the star next to the page
6.) Flexible Facebook Page Connection
Manychat made it easy to build and test your chatbots, then connect them to the relevant page when you’re ready. In just a few clicks, you can now create your chatbot, try it on your test page, disconnect it, then reconnect it to the page on which you want the chatbot to live. Everything—flows, custom fields, tags, etc.— will stay in its place.
NOTE: Subscribers do not follow the page! This is for accounts you want to test first then connect to another page for production. Also, make sure you disconnect Pro accounts before disconnecting.
Just follow the steps, Go to Settings > General > Remove > Connect to the the page you want.
7.) SMS / Email Wallet
To avoid the countless invoices Manychat introduced SMS/Email Wallet. Now you can add funds to this wallet and by enabling auto-refill feature you’ll always be in control of your budget, and your SMS and email campaigns will run without a hitch.
Current Manychat Pro accounts get 10,000 free SMS messages & 100,000 free Emails to test this new feature (valid until December 31, 2020).
Note:- If you are an attendee of Conversations 2020 you will get extra 10,000 SMS and extra 100,000 Emails i.e. you’ll get 20,000 SMS & 200,000 Emails.
To claim just check your email you have used to register for Manychat Conversations 2020 by subject line:- Conversations Attendees: Bonus 10K SMS & 100K Emails for FREE by Joycee from Manychat.
Here I’ve added 20,000 SMS & 200,000 Emails to my account & to my clients account too (Rewarded them to hire me for chat marketing) in just 2 clicks.
8.) Manychat Mobile App Updates: Contacts and Education
With Manychat app, now you can take your subscribers with you wherever you go, and send Messenger messages and emails straight from the app. Check out the support for Smart Segments at the top, and explore the Education tab. Technology changes rapidly, so use it daily to further your Chat Marketing knowledge and ensure you remain a lifelong learner.
Note:- This feature is only available to android app users as of now.
9.) Dynamic Menus
Now you can use the dynamic menu to personalize the experience for your new subscribers or leads as well as existing customers. This new feature allows you to tailor the main menu items for each audience to guarantee relevance.
That means Now you can show different menus to different users based on tags. To do this go to Settings > Messenger > Edit Menu > + Dynamic Menus. In the flow event when tag is applied > Connect to action “Change Menu” > Select Menu > Publish.
10.) More Advance Comment Growth Tool (Auto Like & Comment Feature)
Manychat added a new feature which is one of our most popular Growth Tools i.e. Comments Growth Tool, You can now automatically like and reply to people who leave comments on your page, which will help increase your messages’ open rates.
All you have to do is turn on the “Like” button/setting, set the reply you’d like, and hit publish.
You can now like and comment (reply to comment) on post automatically! I am really excited about this update. An example of a message you might reply with is “Thank you for commenting! Please check your inbox we have sent you a message.”
11.) Advanced Smart Delay
Here are the 3 major updates on smart delay feature;-
- Smart Delay in Seconds
- Smart Delay for Dates
- Dynamic Date Smart Delay
You can now set a smart delay for seconds & days, earlier it was only available in minutes or hours.
You now have the ability to set a smart delay for a specific date or occassion. For example, say you’re running a Black Friday special. Subscribers can register (Allows you for OTN) in your bot for the sale; then, you can set a smart delay for November 27th at 7AM. This way, no matter when they were added into the flow, everyone will continue the flow on the same day.
Also Enhancing your control over ManyChat’s smart delays means you’ll always deliver the right message at the right time. With our new feature, you can now set a dynamic date smart delay that allows your subscribers to choose their own reminder date.
12.) User input expiration time
Previously the standard expiration for a user input was 24 hours, and to have a followup you need to set a long flow by checking conditions. Now you can customize the expiration time. So you can do 10 minutes and automatically it will check if the user filled in the user input and if not you can send a follow-up. This will take away the need to add tags and conditions to “check” if the users answer your questions.
To do this go to User input > Select the type as normal > change expires time > Choose next step if the user hasn’t responded.
13.) Shopify Item Block
It helps yout to auto-populates products from Shopify account even you can choose now which product you want to show by just selecting them and it lets you highlight them in the flow.
14. ManyChat App Store
Mike yan announced a new manychat app store that opens a new realm of possibilities for ManyChat users. You no longer need to learn coding or technical knowledge to find and install apps, as they are now integrated into the ManyChat platform.
Three clicks are all it takes: Simply go to the ManyChat App Store, find the app, and install it! We’re launching with 15+ public apps, including Seller.Tools, Botsheets, Walletly, and Send SMS.
15.) Custom “From” Address for Email & New Email Trigger: When Opened
Take advantage of ManyChat Email’s 98% delivery rate by creating a custom “from” address. In addition, our new email trigger allows you to create an action that’s prompted by a user opening your message.
16.) New Email Design Builder
Hit the “Edit Email Design” button, and you’ll get a new page within Flow Builder that offers additional mobile-first options for email customization.
The New builder now Includes:
- Buttons — Customizable by color, shape and size
- Share features
Emails are optimized for mobile. Since email has 47% more open rate on mobile as compared to desktop devices.
You can now add actions to email buttons. MORE email features coming in Q4. ( We may expect custom fields inside email, hope so )
GIFTS FOR Conversations Attendees with current pro accounts (through the end of 2020)
- 20k FREE SMS Messages
- 200K FREE emails
Gifts for non-Conversations Conference Attendees:
- 100,000 free emails through 2020
- 10k free SMS messages through 2020
Gift by Askmeshout to Our Readers:-
1 Month FREE Mancyhat PRO Access, CONGRATULATIONS! Claim here ( You can claim manychat coupon free here and by use that coupon you can try manychat for your next marketing campaign )
ManyChat also will be doing a closed beta for WhatsApp in Q4. Although this is a closed beta and most users will not have access it is nice to know this feature is in the works and we should be seeing it in 2021.
Which features have you excited? Be sure to subscribe to the Baby Got Bot YouTube channel as I will be releasing tutorials for the new features soon!